Frequently Asked Questions

It is recommended that you have your stun gun out and ready when walking in a potentially dangerous area such as a dark parking lot.

Our rechargeable flashlights/stun guns are equipped with either a built-in or removable rechargeable lithium ion battery. Specific battery types vary by product.

Charge time varies by product, but should range between 6-10 hours

We do not recommend the use of any other battery type, other than what is provided to you or from a recommended source. You may purchase replacement batteries from Guard Dog Security. Inserting non-authorized batteries will void your Lifetime Warranty.

The LED charging indicator will turn ON/red and remain ON/red to indicate a successful charge, even after a successful charge is complete. Other models may vary by charging functions.

Many Guard Dog Security products are equipped with an overcharge prevention mechanism, which prevents the product from malfunctioning for prolonged charging. However, to increase the life of your product, we recommend to only charge as needed.

We recommend that your flashlight/stun gun be recharge about 1-3 times per month depending on product usage.

a. Stun guns require physical contact on the assailant, typically within arm’s length distance. Stun guns do not require registration. Guard Dog stun guns are designed to be practical for your everyday carry.

b. Taser™ is a brand of device that can be fired from long distances and are considered lethal in some cases. In most cases, you are required to have a CWL license to carry one and to register the product upon purchase. Generally, carrying a Taser™ everywhere you go may not be practical.

This devices are intended to work on contact. Please note that due to the concealed nature of the stun gun probes, it is common that only one probe will seem to fire at once. This is not a defect.

To further test, please carefully place a sheet of paper connecting the two probes, or placed on top of the probes, and you will notice both will spark.

The best points of contact are anywhere between the neck and hip area. The nerve centers at those points give the strongest result. Common pressure points include:
• hip
• torso
• underarms
• thighs
• behind the knees

<p>The situation you are facing is not related to a defective unit. There is a reported misprint on select batches of instructions. The red light simply indicates the unit is charging successfully, the light will remain on until unit is unplugged.</p>

Whether or not the stun gun penetrates through clothing depends on the types of clothing and the amount of layering involved. For example, the stun will penetrate a standard t-shirt. However, it may not penetrate a military grade jacket. For the average assailant, it will likely suffice.

This is normal, the sliding switch is made to detach. We will be happy to send out a few replacements, just in case you encounter this again. To prevent future issues, put a dab of superglue in the well of the cover before replacing.